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 Problem with a Etsy purchase-What do you do?

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Mountain Girl Posted - Aug 30 2011 : 10:13:15 AM
I ordered something on Etsy on Aug. 12. Got a receipt from Paypal. It hasn't come and there's been no email that it was shipped by the shop. I sent two emails--one through either Etsy or Paypal and another directly and have heard nothing. When do you contact Paypal to get your money back. JoAnn
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snowberryfarm Posted - Aug 30 2011 : 8:28:12 PM
This happened to me a few years ago on ETSY.
I let ETSY know, they sent the seller a message, and then she finally reimbursed me. I left negative feedback, as this seller needed to be held accountable and I wanted other people to know not to deal with her. She made excuse after excuse, and never sent my item, even after I waited over 2 months. So, what I didn't like, is that after I left the negative feedback, which wasn't mean, just honest, the seller then left very rude feedback on mine, and when I explained the situation to ETSY, they did nothing about it. I guess they don't know who to believe. The good news is, other people saw the feedback and emailed me and said the seller had done the same to them, and a bunch of people contacted ETSY about it, and she finally got kicked off. The neg. feedback she left is still on mine though, which I don't feel is fair. :(

Michelle

www.snowberryfarm.blogspot.com
www.snowberryfarm.blogspot.com
knitnpickinatune Posted - Aug 30 2011 : 6:28:08 PM
report it to Paypal now and I would look on the Etsy site to see what can be done-they need to know about sellers who aren't delivering the goods.

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FarmDream Posted - Aug 30 2011 : 5:37:48 PM
If there is nothing on their store about being out of town for vacation or family emergency I would contact Paypal. I had a similar incident happen on Ebay. Waited a month and I wrote a bad review. They were upset because they had been on vacation for a month. I let them know they should have notified people or had it written somewhere. How is a complete stranger supposed to know what the seller is doing?

~FarmDream is Farmgirl Sister #3069

Live Today, Cherish Yesterday, Dream Tomorrow

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oldbittyhen Posted - Aug 30 2011 : 11:34:30 AM
now...

"Knowlege is knowing that a tomato is a fruit, Wisdom is not putting it in a fruit salad"

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